Patient Access
We run a computerised system to issue repeat prescriptions which have already been agreed with your doctor.
Other ways to order your prescriptions
- In Person:
Complete a Repeat Prescription request form at reception. - Pharmacy:
Arrange with a local pharmacy to request and collect your prescription. - By Telephone:
The prescription line is open between 9.30am and 4.30pm. All requests can be taken during this time. - By Post:
Post the computerised repeat prescription slip indicating the medication you require to the surgery, enclosing a stamped self-addressed envelope. If posting, please remember to use a secure tracked postal service and give at least one weeks’ notice for a first class and longer if using second class.
If you request a medication which is not on repeat a message will be sent to the doctor to enquire about this, and they may not issue it without seeing you.
When will my prescription be ready?
Prescriptions will be ready for collection in five working days (longer by post) if you will be picking the prescription up from the surgery.
| Request Received | Script Ready By |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| For Example A script received on Tuesday at 4pm will be ready for collection on Thursday after 4pm. |
Non-urgent advice: Please request repeat prescriptions well in advance of public holidays, etc.
For those that request their prescription be sent to a local pharmacy then the time will be dependent on that pharmacy. Please contact the relevant pharmacy for an indication of the timescale.
Collection Points
Patients can either collect their prescription from the surgery or a pharmacy of their choice.
In order for prescriptions to be collected from a pharmacy, patients need to register at their chemist of choice for the ‘Prescription Collection Service’. Once the pharmacy has agreed to collection on your behalf, Patients then need to instruct the Practice which must be in writing. Forms are available from most pharmacies.
Useful Information
Each drug has two names, the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.
Please book your medications review appointment at least 10 days before your medication runs out.